Technical Support Helpdesk Analysy <<>> Co. Cork
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just in today,
Our client is a global leader in antivirus and content security software and services. Its innovative, centrally-managed soloutions protects networks at all levels, from the network layer throught to the desktop helping business of all sizes manage todays internet security threats. My clients software protects home users and business users against all types of internet threats...
The Responsibilities:
Log and process support queries and distribute them among the team
Act as first point of contact for the team through phone, email and web requests.
Effectively interact with other members of the team to provide solutions to customer service and minor technical issues
Study trends in incoming cases in search of hot issues and report these issues to management
Maintain and monitor our Partners' contact information within our database
Help and redirect end-user customers who seek support
Bring any unusual customer problems or incidents to the attention of management
Requirements
Fluency in English and Italian
Effective communicator with positive and friendly personality
Ability to act on own initiative and take responsibility as required
A team player comfortable in a busy, fast-moving office environment
Motivated person with a desire to develop their career in a growing company
Strong PC skills including Windows OS, Word, Excel and Outlook
Qualification/Education/Experience
Previous experience in a strongly customer focused role
Preferably professional experience in an IT environment
This is a very exciting position that will enable the right candidate to develop there technical experience and work with a world leading organisation. The environment that you will be working in is very sought after and will open a large number of avenues in the future for you.
If this position is you please send you details and an updated copy of your CV immediately also feel free to send this Job Advert to anybody that you know.
Why not check out our web on
www.chase.ie to avail of all our live jobs.....
Regards,
Patrick O'Donoghue
Chase Resourcing Ltd
Lower Bridge Street
Killorglin
Co. Kerry
Ireland
T: +353 (0) 66 9762 007
F: +353 (0) 66 9796 886
patrick@chase.ie
www.chase.ie