Dear Customer
Ryanair leads the airline industry with the lowest levels of mishandled baggage, with only 0.5 bags per 1000 passengers being lost or delayed, compared to the very high levels of mishandled bags reported by 'flag' carriers across Europe. In an effort further to improve our customer service in this area, we are asking customers to ensure that all checked bags are labelled before arrival at the airport. This label should include passenger name, address and telephone contract numbers and/or your flight confirmation number. This information will greatly help us to help you in the swift tracing and return of your checked baggage in the unlikely event that it is mishandled.
As a further initiative, in order to reduce the amount of baggage customers need to check in to the aircraft hold, Ryanair has today announced an increase in the cabin (hand) baggage allowance from 7 kilos to 10 kilos per person (subject to the existing maximum dimensions of 50cm x 35cm x 23cm (20 x14 x9 ins) and to the provisions of our General Conditions of Carriage). This allowance is not available to infants under 24 months of age.
The checked baggage allowance remains at 15 kilos per passenger but the charge for excess baggage above 15kg per person will now be £4.50/€7.00 per kilo.
Thank you for your co-operation
Ryanair Customer Service
Click on the following link for details of our monthly Customer Service Statistics
www.ryanair.com/press/2004/jun/cst-en-040604.html