Do you speak and write fluent Italian? Are you looking for a fun job, in a casual and informal Environment?
GPS Buddy is the easy to use, web based fleet management solution. We are building our headquarters in the centre of Cork City. GPS-Buddy makes cool products, using cutting edge technologies and we have fun doing it. We promote a relaxed and informal work atmosphere – right in the centre of Cork.
The Customer Service Agent is responsible for the correct and timely delivery of support and service to clients, subscribers and colleagues. In addition, the CSA is responsible for any ad-hoc office duties assigned to them. The CSA reports directly to his/her team leader. This is a days-based role. Correspondence with customers will be approximately 80% by email and 20% by phone.
Tasks & Responsibilities
Responsibility: Customer services
• Customer services, & customer education
• Customer service to subscribers as outlined by appropriate procedures
• Training existing and new subscriber (subscriber-education) as outlined by appropriate procedures
• Reporting technical and administrative faults
Responsibility: Administration
• Administration & Organisation
• Handling of client post, E-mail and phone calls
• Reception and ad-hoc office duties
• Reporting administrative irregularities
Requirements
• Fluent Italian
• Administration & Organisation
• Professional approach
Interested? Please contact Audrey on 091-745 251; Audrey@hwa.ie