Offerte di lavoro a Dublino **Se CERCATE lavoro NON scrivete qui!!!**

Anto....se nn va bene qui magari fai una copia anche nel post di Cork....la metto qui magari qualcuno senza lavoro vuole andare via a Cork.

Allora cercano un italiano per call center all Trend Micro...nn male...

t’s a Technical Support role with Trend Micro. The person is the role has got been promoted

Salary is 24k - €28k

Candidates will need a minimum of 12 months proven experience gained in a post sales or customer support background gained ideally within a corporate or distribution channel support environment. Candidates will need a minimum of 12 months experience of networking and web/internet protocols including UNIX, TCP/IP and NT.

Candidates will need to be fluent in ITALIAN with excellent English language skills (written and verbal).

Summary:

In this role the Level 1 Technical Support Engineer will be responsible for providing technical support on all Trend Micro anti-virus software installed and/or configured on any of the following platforms – Windows NT, Windows 2000 and UNIX.

Responsibilities:

First point of contact offering telephone and email based support.
Log and process support calls, if necessary escalate to 2nd level support.
Provision of detailed and accurate guidance on the use of Trend Micro products to supported customer base.
Effectively interact with other members of the team to provide solutions to minor technical issues.
Attempt first call case resolution, software/network troubleshooting and proactive support services.
To achieve Total Customer Satisfaction by meeting or exceeding their expectations.
Maintain responsibility of reported and escalated customer problems until they have been resolved and to bring any unusual customer problems or incidents to the attention of management.
Requirements:

· Fluency in Italian and English required
Working experience in a Service organisation with customer contact (Telephone, Mail and direct).
Experience in providing assistance to colleagues.
Effective communicator with a positive and confident attitude.
Aptitude for solving problems and acting on own initiative.
A strong team player with a flexible approach.
Highly motivated with a willingness to learn.

Qualifications/Education/Experience:

Minimum of 1 years proven experience gained in a post sales or customer support background gained ideally within a corporate or distribution channel support environment.
Minimum of 1 years experience of networking and web/internet protocols including UNIX, TCP/IP and NT.
Minimum of 1 years experience of one or more of the following systems – hardware structures, operating systems, email, groupware networking and/or web based security.
MCSE and/or CCNA would be an advantage.

Contact mwade@sigmar.ie

Good Luck